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Frequently Asked Questions
Our candles are hand-poured in New Zealand using 100% natural soy wax and premium fragrance oils. We craft each candle with care to ensure a clean, even burn and a beautiful scent throw that elevates any space.
Burn for 2–4 hours at a time.
Keep away from draughts and air conditioners.
Always trim the wick before lighting.
Snuff the flame gently rather than blowing it out.
Caring for your candle properly will ensure a longer, cleaner burn.
We only use 100% natural soy wax to make our scented and non-scented soy candles. Soy wax is a plant-based wax that is GMO FREE and contains NO paraffin, NO unnatural additives and is also VEGAN and KOSHER. Soy candles produce little or no soot at all, so they are gentle for those who have breathing issues and allergies.
All Abbey Rose Candles, Diffusers and Body Wash products are made locally in Auckland New Zealand. Each hand-crafted using the finest natural ingredients.
We use flat braided candle wicks made from textile-grade cotton and are developed to work best with natural soy wax. These wicks will have a slight curl, produce a consistent flame and ensure’s an even and clean burn. All of our wicks are natural cotton and are Zinc and Lead-free.
Our soy candles are made of natural soy wax, which is GMO-FREE, contains NO paraffin and NO unnatural additives. Soy waxes are biodegradable, renewable and environmentally safe.
Our fragrances are all highly purified and are guaranteed to be free of phthalates, paraffin and UV inhibitors.
The most common reason for black soot release from your candle is an untrimmed wick. This is an important step in clearing off burnt pieces of the wick to control the flame and reduce soot release. Simply snuff the flame, wait for it to cool, and use tissue paper or scissors to trim the wick clean before relighting it again.
Bumpy tops are extremely common in natural candles after burning. It is a sign that your candle is made with 100% natural wax without additives, hardeners or paraffins. It does not affect the performance of your candle and is completely normal to see!
It’s not uncommon for a soy candle to change colour. The surface might look a bit dry or flaky if the candle hasn’t been burnt for a while. This is because soy wax is a natural product. When you relight the candle, the surface will return to normal.
When a candle burns down the center without melting the wax around the edges, it is referred to as "tunneling." Tunneling typically occurs when the candle is burned for a short duration. To prevent this, ensure the initial burn lasts for at least two hours or until the melted wax pool reaches the edges of the container. If tunneling has already occurred, you can correct it by carefully removing the excess wax with a spoon and relighting the candle. Allow the candle to burn until the wax pool extends fully to the edges to avoid further tunneling.
Burn within sight.
Keep away from things that catch fire.
Keep away from children and pets.
Keep the wax pool free from debris.
DO NOT allow flame to touch glass.
STOP burning when 1/2 inch (12.7mm) of solid wax remains to avoid.
DUPLICATE
Yes, our scented candle jars and lids are crafted with longevity in mind. Once your candle has burned to completion, simply insert one of our scented candle refills, relight, and indulge in the ambience all over again.













































































